> ## Documentation Index
> Fetch the complete documentation index at: https://conductorone-docs-mcp-bridge-private-server.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up a LiveAgent connector

> C1 provides identity governance for LiveAgent. Integrate your LiveAgent account with C1 for unified visibility and governance over agent access.

C1 provides identity governance for LiveAgent. Integrate your LiveAgent account
with C1 for unified visibility and governance over agent access.

## Capabilities

| Resource             | Sync                                                          | Provision |
| -------------------- | ------------------------------------------------------------- | --------- |
| Users (agents)       | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |
| Groups (departments) | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |

The connector syncs your LiveAgent agents as users and your LiveAgent
departments as groups, including which agents belong to each department. Each
user carries the agent's role, account status, gender, and online status. The
connector is read-only and does not provision changes back to LiveAgent.

## Gather LiveAgent credentials

<Warning>
  To configure the LiveAgent connector, you need administrator access in
  LiveAgent so the API key can read every agent and department.
</Warning>

<Steps>
  <Step>
    Sign in to your LiveAgent account as an administrator and open the agent
    panel.
  </Step>

  <Step>
    Go to **Configuration > System > API** and create a new **API v3** key.
    Give it permission to read agents and departments.
  </Step>

  <Step>
    Copy the API key. Also note your account **subdomain** — the first part of
    your LiveAgent address. If you sign in at `https://mycompany.ladesk.com`,
    your subdomain is `mycompany`.
  </Step>
</Steps>

## Configure the LiveAgent connector

<Tabs>
  <Tab title="Cloud-hosted">
    Follow these instructions to use a built-in, no-code connector hosted by C1.

    <Steps>
      <Step>
        In C1, navigate to **Integrations** > **Connectors** and click **Add connector**.
      </Step>

      <Step>
        Search for **LiveAgent** and click **Add**.
      </Step>

      <Step>
        Choose how to set up the new LiveAgent connector.
      </Step>

      <Step>
        Set the owner for this connector.
      </Step>

      <Step>
        Click **Next**.
      </Step>

      <Step>
        Find the **Settings** area of the page and click **Edit**.
      </Step>

      <Step>
        Enter the LiveAgent credentials:

        * **LiveAgent subdomain**: Your account subdomain, for example `mycompany` for `https://mycompany.ladesk.com`.
        * **API key**: The API v3 key you created.
      </Step>

      <Step>
        Click **Save**.
      </Step>

      <Step>
        The connector's label changes to **Syncing**, followed by **Connected**. You can view the logs to ensure that information is syncing.
      </Step>
    </Steps>

    **Done.** Your LiveAgent connector is now pulling access data into C1.
  </Tab>

  <Tab title="Self-hosted">
    Follow these instructions to run the LiveAgent connector in your own
    environment.

    <Steps>
      <Step>
        Create a secret for the LiveAgent API key.
      </Step>

      <Step>
        Configure the connector environment variables:

        * **BATON\_LIVEAGENT\_SUBDOMAIN**: Your account subdomain, for example `mycompany`.
        * **BATON\_LIVEAGENT\_API\_KEY**: The API v3 key you created.
      </Step>

      <Step>
        Deploy the connector using your standard self-hosted connector process.
      </Step>
    </Steps>

    **Done.** Your LiveAgent connector is now pulling access data into C1.
  </Tab>
</Tabs>