> ## Documentation Index
> Fetch the complete documentation index at: https://conductorone-docs-mcp-bridge-private-server.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up a Kayako connector

> C1 provides identity governance for Kayako. Integrate your Kayako instance with C1 for unified visibility and governance over user access.

C1 provides identity governance for Kayako. Integrate your Kayako instance with
C1 for unified visibility and governance over the people who can access your
Kayako help desk.

## Capabilities

| Resource | Sync                                                          | Provision |
| -------- | ------------------------------------------------------------- | --------- |
| Users    | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |

The connector syncs Kayako users. Each user's role is recorded as an
informational attribute on the user. Kayako does not expose roles as a
separate, governable resource, so roles are not synced on their own.

## Gather Kayako credentials

<Warning>
  You need a Kayako agent account that is allowed to list users. An administrator
  or owner account is the safest choice.
</Warning>

<Steps>
  <Step>
    Sign in to your Kayako instance at `https://<subdomain>.kayako.com`, where
    `<subdomain>` is the first part of your Kayako web address.
  </Step>

  <Step>
    Decide which agent account the connector will use to read users. The
    connector authenticates with that agent's email address and password.
  </Step>

  <Step>
    Copy three values: your **subdomain** (the `<subdomain>` part of your
    Kayako URL), the agent's **email address**, and the agent's **password**.
  </Step>
</Steps>

## Configure the Kayako connector

<Tabs>
  <Tab title="Cloud-hosted">
    Follow these instructions to use a built-in, no-code connector hosted by C1.

    <Steps>
      <Step>
        In C1, navigate to **Integrations** > **Connectors** and click **Add connector**.
      </Step>

      <Step>
        Search for **Kayako** and click **Add**.
      </Step>

      <Step>
        Choose how to set up the new Kayako connector.
      </Step>

      <Step>
        Set the owner for this connector.
      </Step>

      <Step>
        Click **Next**.
      </Step>

      <Step>
        Find the **Settings** area of the page and click **Edit**.
      </Step>

      <Step>
        Enter the Kayako credentials:

        * **Subdomain**: your Kayako subdomain, e.g. `acme`.
        * **Agent email**: the email address of the agent account.
        * **Password**: the password for that agent account.
      </Step>

      <Step>
        Click **Save**.
      </Step>

      <Step>
        The connector's label changes to **Syncing**, followed by **Connected**. You can view the logs to ensure that information is syncing.
      </Step>
    </Steps>

    **Done.** Your Kayako connector is now pulling access data into C1.
  </Tab>

  <Tab title="Self-hosted">
    Follow these instructions to run the Kayako connector in your own
    environment.

    <Steps>
      <Step>
        Create a secret for the Kayako agent password.
      </Step>

      <Step>
        Configure the connector with:

        * **Subdomain**: your Kayako subdomain, e.g. `acme`.
        * **Agent email**: the email address of the agent account.
        * **Password**: the password for that agent account (stored as a secret).
      </Step>

      <Step>
        Deploy the connector using your standard self-hosted connector process.
      </Step>
    </Steps>

    **Done.** Your Kayako connector is now pulling access data into C1.
  </Tab>
</Tabs>