> ## Documentation Index
> Fetch the complete documentation index at: https://conductorone-docs-mcp-bridge-private-server.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up an Intercom connector

> C1 provides identity governance for Intercom. Integrate your Intercom workspace with C1 for unified visibility and governance over user access.

C1 provides identity governance for Intercom. Integrate your Intercom workspace
with C1 for unified visibility and governance over who has access to your
customer messaging workspace.

## Capabilities

| Resource | Sync                                                          | Provision |
| -------- | ------------------------------------------------------------- | --------- |
| Users    | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |
| Teams    | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |

The connector syncs the teammates (admins) who have access to your Intercom
workspace and the teams they belong to. Each teammate syncs with their name,
email, job title, and whether they hold an inbox seat. Each team syncs with its
members, so you can see who belongs to which team at a glance — useful for
access reviews and offboarding.

## Gather Intercom credentials

<Warning>
  To read the full list of teammates and team memberships, the access token must
  belong to an app installed on your Intercom workspace with permission to read
  teammates and teams. Create the app as a workspace admin.
</Warning>

<Steps>
  <Step>
    Sign in to Intercom as a workspace admin and open the
    [Developer Hub](https://app.intercom.com/a/apps/_/developer-hub).
  </Step>

  <Step>
    Create a new app (or open an existing one) for your workspace.
  </Step>

  <Step>
    Under **Authentication**, copy the app's **Access token**. This token
    carries the app's permissions for your workspace.
  </Step>

  <Step>
    Note your workspace's hosting region. Most workspaces are in the US region
    (the default). If your workspace is in the EU or Australia region, you will
    set a region-specific API base URL below.
  </Step>
</Steps>

## Configure the Intercom connector

<Tabs>
  <Tab title="Cloud-hosted">
    Follow these instructions to use a built-in, no-code connector hosted by C1.

    <Steps>
      <Step>
        In C1, navigate to **Integrations** > **Connectors** and click **Add connector**.
      </Step>

      <Step>
        Search for **Intercom** and click **Add**.
      </Step>

      <Step>
        Choose how to set up the new Intercom connector.
      </Step>

      <Step>
        Set the owner for this connector.
      </Step>

      <Step>
        Click **Next**.
      </Step>

      <Step>
        Find the **Settings** area of the page and click **Edit**.
      </Step>

      <Step>
        Enter the Intercom credentials:

        * **Access token**: the access token copied from the Intercom app.
        * **API base URL** (optional): leave blank for the US region. Set
          `https://api.eu.intercom.io` for the EU region or
          `https://api.au.intercom.io` for the Australia region.
      </Step>

      <Step>
        Click **Save**.
      </Step>

      <Step>
        The connector's label changes to **Syncing**, followed by **Connected**. You can view the logs to ensure that information is syncing.
      </Step>
    </Steps>

    **Done.** Your Intercom connector is now pulling access data into C1.
  </Tab>

  <Tab title="Self-hosted">
    Follow these instructions to run the Intercom connector in your own
    environment.

    <Steps>
      <Step>
        Create a secret for the Intercom access token.
      </Step>

      <Step>
        Configure the connector environment variables:

        * **BATON\_INTERCOM\_ACCESS\_TOKEN**: the access token copied from the Intercom app.
        * **BATON\_INTERCOM\_BASE\_URL** (optional): leave unset for the US region.
          Set `https://api.eu.intercom.io` for the EU region or
          `https://api.au.intercom.io` for the Australia region.
      </Step>

      <Step>
        Deploy the connector using your standard self-hosted connector process.
      </Step>
    </Steps>

    **Done.** Your Intercom connector is now pulling access data into C1.
  </Tab>
</Tabs>