> ## Documentation Index
> Fetch the complete documentation index at: https://conductorone-docs-mcp-bridge-private-server.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up a Help Scout connector

> C1 provides identity governance for Help Scout. Integrate your Help Scout account with C1 for unified visibility and governance over user access.

C1 provides identity governance for Help Scout. Integrate your Help Scout
account with C1 for unified visibility and governance over user access.

## Capabilities

| Resource | Sync                                                          | Provision |
| -------- | ------------------------------------------------------------- | --------- |
| Users    | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |
| Teams    | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |

The connector syncs every user on your Help Scout account (including users
who have not yet accepted their invitation), every team, and each team's
membership. A user's account role (owner, admin, user, or light user) is
shown as a user attribute.

## Gather Help Scout credentials

<Warning>
  To configure the Help Scout connector, you must be an Account Owner or
  Administrator in Help Scout. The connector's credentials carry the
  permissions of the user who creates them.
</Warning>

<Steps>
  <Step>
    In Help Scout, click your profile photo and choose **Your profile**.
  </Step>

  <Step>
    Navigate to **My Apps** and click **Create My App**.
  </Step>

  <Step>
    Give the app a name (for example, "C1") and a redirection URL. The
    redirection URL is required by Help Scout but is not used by the
    connector — any valid HTTPS URL works.
  </Step>

  <Step>
    Click **Create**, then copy the **App ID** and **App Secret** values.
  </Step>
</Steps>

## Configure the Help Scout connector

<Tabs>
  <Tab title="Cloud-hosted">
    Follow these instructions to use a built-in, no-code connector hosted by C1.

    <Steps>
      <Step>
        In C1, navigate to **Integrations** > **Connectors** and click **Add connector**.
      </Step>

      <Step>
        Search for **Help Scout** and click **Add**.
      </Step>

      <Step>
        Choose how to set up the new Help Scout connector.
      </Step>

      <Step>
        Set the owner for this connector.
      </Step>

      <Step>
        Click **Next**.
      </Step>

      <Step>
        Find the **Settings** area of the page and click **Edit**.
      </Step>

      <Step>
        Enter the Help Scout credentials:

        * **App ID**: the App ID copied from the Help Scout app page.
        * **App secret**: the App Secret paired with the App ID.
      </Step>

      <Step>
        Click **Save**.
      </Step>

      <Step>
        The connector's label changes to **Syncing**, followed by **Connected**. You can view the logs to ensure that information is syncing.
      </Step>
    </Steps>

    **Done.** Your Help Scout connector is now pulling access data into C1.
  </Tab>

  <Tab title="Self-hosted">
    Follow these instructions to run the Help Scout connector in your own
    environment.

    <Steps>
      <Step>
        Create secrets for the Help Scout credentials.
      </Step>

      <Step>
        Configure the connector environment variables:

        * **BATON\_HELPSCOUT\_CLIENT\_ID**: the App ID copied from the Help Scout app page.
        * **BATON\_HELPSCOUT\_CLIENT\_SECRET**: the App Secret paired with the App ID.
      </Step>

      <Step>
        Deploy the connector using your standard self-hosted connector process.
      </Step>
    </Steps>

    **Done.** Your Help Scout connector is now pulling access data into C1.
  </Tab>
</Tabs>