> ## Documentation Index
> Fetch the complete documentation index at: https://conductorone-docs-mcp-bridge-private-server.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up a Chatwoot connector

> C1 provides identity governance for Chatwoot. Integrate your Chatwoot instance with C1 for unified visibility and governance over user access.

C1 provides identity governance for Chatwoot. Integrate your Chatwoot
instance with C1 for unified visibility and governance over agent access to
teams.

## Capabilities

| Resource | Sync                                                          | Provision |
| -------- | ------------------------------------------------------------- | --------- |
| Agents   | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |
| Teams    | <Icon icon="square-check" iconType="solid" color="#c937ae" /> |           |

The connector syncs every agent on the account (both agents and
administrators), every team, and each team's membership. Pending agents that
have been invited but have not yet accepted appear as disabled until they
confirm.

## Gather Chatwoot credentials

<Warning>
  To configure the Chatwoot connector, you need an account on the Chatwoot
  installation whose token can read agents and teams. Administrator access is
  recommended so the token can see every agent and team on the account.
</Warning>

<Steps>
  <Step>
    Sign in to Chatwoot and open **Profile Settings** from the account menu.
  </Step>

  <Step>
    Open the **Access Token** section and copy your personal access token.
    This token is sent to Chatwoot in the `api_access_token` header.
  </Step>

  <Step>
    Note the numeric account ID from the dashboard URL. When you are viewing
    the account it appears as `/app/accounts/<account-id>`.
  </Step>
</Steps>

## Configure the Chatwoot connector

<Tabs>
  <Tab title="Cloud-hosted">
    Follow these instructions to use a built-in, no-code connector hosted by C1.

    <Steps>
      <Step>
        In C1, navigate to **Integrations** > **Connectors** and click **Add connector**.
      </Step>

      <Step>
        Search for **Chatwoot** and click **Add**.
      </Step>

      <Step>
        Choose how to set up the new Chatwoot connector.
      </Step>

      <Step>
        Set the owner for this connector.
      </Step>

      <Step>
        Click **Next**.
      </Step>

      <Step>
        Find the **Settings** area of the page and click **Edit**.
      </Step>

      <Step>
        Enter the Chatwoot credentials:

        * **Base URL**: Your Chatwoot origin. Use `https://app.chatwoot.com` for Chatwoot Cloud, or your own origin for a self-hosted installation.
        * **Account ID**: The numeric account ID from the dashboard URL.
        * **API access token**: The personal access token you copied from Profile Settings.
      </Step>

      <Step>
        Click **Save**.
      </Step>

      <Step>
        The connector's label changes to **Syncing**, followed by **Connected**. You can view the logs to ensure that information is syncing.
      </Step>
    </Steps>

    **Done.** Your Chatwoot connector is now pulling access data into C1.
  </Tab>

  <Tab title="Self-hosted">
    Follow these instructions to run the Chatwoot connector in your own
    environment.

    <Steps>
      <Step>
        Create a secret for the Chatwoot personal access token.
      </Step>

      <Step>
        Configure the connector with:

        * **Base URL** (`chatwoot-base-url`): Your Chatwoot origin, e.g. `https://app.chatwoot.com`.
        * **Account ID** (`chatwoot-account-id`): The numeric account ID.
        * **API access token** (`chatwoot-api-token`): Your Chatwoot personal access token.
      </Step>

      <Step>
        Deploy the connector using your standard self-hosted connector process.
      </Step>
    </Steps>

    **Done.** Your Chatwoot connector is now pulling access data into C1.
  </Tab>
</Tabs>